Feb 22, 2022

Episode 04: Newest SSDi Team Member, Paul Brown, & The Legacy of His Families 4th Generation Company W.A Brown & Son, INC.

In this episode, we introduce Paul Brown, who after working indirectly with us for many years has finally come aboard to join the SSDi team. He kicks off the conversation discussing the development of W. A. Brown & Son’s brown box whose component system SSDi was able to improve upon.

Then, after giving a brief history of W. A. Brown and how they eventually became associated with SSDi, Paul expresses excitement at the potential for future growth and innovation that typically comes with a small and flexible team like ours.

Paul goes on to speak on his keys to success as a salesman and decades-long business owner, which include empathy, service, curiosity, and creativity.

Topics Discussed:

00:38 An introduction to Paul Brown
02:33 About W. A. Brown & Son, INC.
06:40 How SSDi came to improve upon the brown box
11:25 SSDi’s curious and service-oriented culture towards its employees and customers
14:46 Paul’s background in the industry
21:46 Having SSDi’s system put into a competitor’s box
23:55 Innovation through curiosity
28:15 Inspiring creativity
32:46 Why Paul transitioned from walk-in coolers into electrical panels

Connect with SSDi:

Website - https://www.ssdilv.com/
Instagram - https://www.instagram.com/ssdilv/?hl=en
Facebook - https://www.facebook.com/ssdilv
Twitter - https://twitter.com/ssdilv
YouTube - https://www.youtube.com/channel/UCNFzcSFmxn3uPnt2hrnpFnA

Key Quotes by Paul:

The biggest benefit I see is being affiliated with a small organization at this point in time that actually listens to ideas and has an interest not only in how improvements can be made, but in their employees’ well-being.
Customers pay the bills. Employees are the biggest asset you’re ever going to have.
There’s no reason to recreate the wheel if somebody has a product that you can make better.
The money is not made in the back room. And the money is not typically fully made out at the dispensers. It is made inside the store.
Creativity is brought about by going out and being hands-on with the product and the people.